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Customer Support

Contact Us:

For general questions and anything regarding online sales drop us an email at:

For questions regarding internships please write us at:

If you’d like to send us a charity idea or inspiring story please use:

If you’re a member of the media and would like to learn more about our company reach us at:


We make every attempt to process and ship all items one business day after receiving your order. As a small business occasionally we’ll need an extra day to pack and ship your new EAC item, but you’ll receive an email confirmation and a tracking number on your package when it goes out.

We ship using UPS SurePost which combines the reliability of UPS Ground with final local delivery handled by USPS. All items are sent via standard shipping in terms of cost and delivery times. Shipping cost is dependent on the delivery distance from our Charlestown office. If your order is of an urgent nature, please call us and let us know what you need and we’ll try to make it happen.


We understand that returns happen. Encore Apparel Co. offers a 30-day return policy after purchase date (excluding sale items – which are always final). If any issues arise in the 30 days following your purchase, we’re committed to providing a full refund or exchange.

Please Note:  Customers are responsible for all return shipping charges. Once we receive your item back, we’ll process the refund (minus return shipping) to the original form of payment.


In the event you need to return an item to us, please fill out the attached form along with your item and original receipt. Including the attached form will help us expedite the process.

Please mail your return using any trackable method of delivery to:

Encore Apparel Company Returns 

58 Parsons Ave

Lynnfield, MA 01940

 Please Note:  We cannot assume responsibility for any lost or stolen packages.